Frequently Asked Questions
Have Questions? We’ve Got Answers.
Below you’ll find answers to common questions about coaching, packages, session formats, policies, and what to expect.
About Intuitive Coaching
What is intuitive coaching?
Intuitive coaching supports clients in reconnecting with their own perspective, gaining clarity, and making informed choices across areas of life. It may include emotional awareness, mindfulness practices, creative exercises, and personal development tools. Coaching is intended to support reflection and decision-making and is not a substitute for professional services.
Who can benefit from coaching?
Anyone seeking personal growth, increased self-awareness, clarity in decision-making, or support through life transitions may benefit. Coaching is tailored to each client’s goals and level of participation.
Do I need to be “spiritual” to work with you?
No. While coaching may incorporate intuition and mindfulness-based practices, it is practical and grounded and is suitable for clients regardless of spiritual beliefs.
Are coaching services considered medical, mental health, or financial advice?
No. Coaching services are provided for personal development and educational purposes only and do not constitute medical, mental health, legal, or financial advice, diagnosis, or treatment. Clients are responsible for seeking guidance from qualified licensed professionals where appropriate.
Does coaching guarantee specific results?
No. Coaching is designed to support personal reflection and growth. Results vary based on each client’s circumstances, participation, and engagement. No specific outcomes are guaranteed.
Coaching Sessions & Optional Enhancements
How long is each session?
Sessions are generally 60 minutes.
How are sessions conducted?
Sessions are conducted via telephone or a secure video conferencing platform, including Zoom, depending on client preference.
How often are sessions scheduled?
Sessions are typically scheduled weekly or bi-weekly based on the client’s goals and selected package.
Can I do a single session, or do I need a package?
Both options are available. Single sessions offer focused guidance, while packages provide deeper, ongoing support.
What happens if I may need professional guidance during coaching?
If it appears that you may benefit from support from a licensed professional, such as a healthcare provider, therapist, or financial advisor, Coach may suggest that you consider seeking appropriate professional guidance. Coaching may be paused or adjusted as needed. Coaching services are not a substitute for professional care or advice.
About Optional Add-On Enhancements
What are optional add-ons?
Optional add-ons are additional resources that clients may choose to enhance their coaching experience. These may include journaling prompts, mindfulness exercises, or reflection-based tools designed for personal development.
Do I need to purchase add-ons?
No. Add-ons are completely optional and are not required to participate in coaching.
What is your role in add-ons?
Add-ons are provided for personal reflection and development purposes only and do not constitute professional advice.
Booking, Rescheduling, and Refund Policies
How do I schedule a session?
A free discovery call is required before booking coaching services. Clients must also review and sign the Client Coaching Agreement & Liability Waiver prior to participating in any session.
What is your cancellation policy?
Single sessions must be canceled or rescheduled at least 24 hours in advance. Sessions canceled with less than 24 hours’ notice will be forfeited. Package clients may reschedule in advance when possible.
Can a client reschedule a session?
Yes, with at least 24 hours’ notice. Rescheduling is subject to availability and agreement.
What is your refund policy?
All single sessions are non-refundable. Coaching packages are also non-refundable unless otherwise agreed in writing.
What if a client misses a session?
Missed sessions without proper notice may be forfeited.
Is coaching offered in other languages?
No. Coaching is provided in English only.
Do I need to sign a coaching agreement before sessions?
Yes. All clients must sign the Client Coaching Agreement & Liability Waiver prior to participation. Electronic signatures are legally binding and stored securely.
What payment methods do you accept?
Payments are processed securely through third-party providers such as Stripe, PayPal, or WooCommerce.
Payment Plans, Fees, and Taxes
Do you offer payment plans?
No. Coach does not offer in-house payment plans. Certain services or purchases may be eligible for installment or financing options through third-party providers. Any such arrangements are offered solely by those providers and are subject to their terms, conditions, and approval criteria.
Are there credit card fees or processing fees?
Payment processors (such as Stripe, PayPal, or WooCommerce) may charge transaction or processing fees. These fees may be included in pricing or reflected in the total cost.
Are taxes included in pricing?
Applicable taxes may be added at checkout and are the responsibility of the client.
Privacy & Confidentiality
Do you keep records of my sessions or personal information?
Coaching sessions are not recorded, and no session transcripts are created.
How is my personal information handled?
Personal information may be collected and processed through third-party platforms used for scheduling, payments, document management, and related services, including providers such as Calendly, Stripe, WooCommerce, PayPal, and DocuSign.
Do you sell or share my information?
No. Personal information is not sold or shared for marketing purposes. It is only used as necessary to provide services.
Are coaching sessions confidential?
Coaching conversations are intended to be private and are handled with care and discretion; however, coaching does not create a legally protected or confidential relationship. Clients are responsible for participating in sessions from an environment that supports their privacy.
Is my payment information stored by Coach?
No. Payments are processed through third-party providers, and Coach does not store or retain payment information.
Are payments secure?
Payments are processed through third-party providers that maintain their own security practices. However, Coach does not control these systems and cannot guarantee the security of third-party payment platforms.
Are sessions recorded?
No. Sessions are not recorded, filmed, or transcribed. Recording or distributing any session content is strictly prohibited without written consent from both parties.
Store Orders, Shipping & International Purchases
Can I cancel or change my order after placing it?
Once an order is submitted, it immediately enters processing and cannot be changed or cancelled. Please review all product details, sizes, quantities, and shipping information before completing checkout.
Do you accept returns or exchanges for physical products?
All physical product sales are final. We do not accept returns or exchanges for change‑of‑mind purchases or customer‑selected errors, including size, color, product type, or shipping address.
What if I ordered the wrong size or product?
Customers are responsible for reviewing product details before placing an order. Because each order is fulfilled exactly as submitted, we cannot offer refunds, replacements, or exchanges for incorrect selections.
What if my item arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Include your order number and clear photos of the issue so we can review and support you.
What proof do I need to provide for damaged or incorrect items?
To help us assess the issue, we may request photos of:
- The item
- The packaging
- The shipping label
- The specific damage or error
Claims without sufficient documentation may not be eligible for resolution.
Do I need to return damaged or incorrect items?
In most cases, no return is required. However, we reserve the right to request additional information or a return if needed to complete our review.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. Orders delivered to the address provided are considered fulfilled and are not eligible for refund or replacement.
Can I order products internationally?
No. Physical products are currently available for delivery only within the United States.
Can I pay from outside the U.S.?
No. Orders are only available for delivery within the United States. Customers are responsible for any applicable fees, including currency conversion and bank charges.
Are there shipping limitations or fees?
Shipping times and delivery may vary. Coach is not responsible for delays caused by third-party carriers or external factors.
Are products safe to use?
Products must be used according to all instructions and safety guidelines. Coach is not responsible for misuse or improper handling.
Do you offer Buy Now, Pay Later options?
The store may offer Buy Now, Pay Later (“BPNL”) options through third-party providers such as Klarna, Affirm, and Afterpay.
Are BNPL options guaranteed?
Approval is determined solely by the third-party provider and is subject to their eligibility criteria.
Are there fees or interest with BNPL?
BNPL providers may charge interest, fees, or other costs depending on the payment plan selected. These arrangements may create financial obligations, including debt, and should be used with care. Clients are responsible for reviewing and agreeing to the provider’s terms and for ensuring that any payment arrangement is appropriate for their financial situation.
Preparing for Coaching & What to Expect
What kind of results can I expect from coaching?
Results vary based on each client’s engagement, participation, and circumstances. Coaching is a collaborative process and requires active participation. Some clients may experience increased clarity, self-awareness, and confidence, though outcomes are not guaranteed.
Eligibility & Coaching
Who can participate in coaching sessions?
Coaching is available only to individuals located in the United States who are at least 18 years old (or with appropriate consent). Coaching is not a substitute for therapy, counseling, or medical care.
Can coaching be provided outside the U.S.?
A: No. Coaching services are limited to U.S.-based clients.
Still Have Questions?
If you don’t see your question answered here, please reach out.